Knowledgebase

Before you continue please note that you will require the following:

1. Emil address - This needs to be setup via your cPanel account before you can set it up in Microsoft Office
2. Password - This password is created along with the email account, please keep a record of this password as we do not
3. Domain - This is registered before you can set up any email accounts. The domain is the part after the @ symbol in your email address

Please fill the above 3 details in the below guide in points 4, 5, 6 and 8.

In microsoft outlook please go to the account settings, once in the account settings click on add new account and follow the below instructions:

1. In the set up wizard that pops up, tick the option right at the bottom that states "Manually configure server" and click on next
2. Leave the selected option on "Internet Email" and click on next
3. Insert your name in the Name field
4. Insert the email address: [email account] in the email field
5. The incoming mail server (POP) should read as follows: mail.[domain]
6. The outgoing mail server (SMTP) should read as follows: mail.[domain]
7. Insert the full email address in the username field
8. Insert the following password in the password field:[password]
9. Tick the option that states "Remember this password"
10. Leave the option that states "This requires secure password authentication" unticked
11. Click on the "More Settings" button on the right of the window
12. Go to the "Outgoing Server" tab at the top of the new window
13. Tick the option that states "This server requires authentication"
14. Leave the option below that states "Use the same settings as my incoming mail server"
15. Go to the "Advanced" tab at the top
16. The incoming (pop) port should be: 995 (enable SSL)
17. The outgoing (smtp) port should be: 465 (change encryption dropdown to SSL)
18. Click on "Ok" at the bottom of the window
19. Click on "Test account settings", this will open a new pop up window that will log onto the incoming mail server and send a test message, if the details you inserted are corrected you will see 2 green ticks. If you see the 2 green ticks you can close this new window and click on "Next" and then "Finish"

If you do not see 2 green ticks please revisit the settings to confirm everything.
If you see a green tick next to "Log onto incoming mail server", and a red cross next to "Send test email message". This is indicative of the more settings not correct, verify points 13 and 14 above, as well as point 17.